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Posts Tagged ‘webmail’

How to bypass SSL errors when using an iPhone to connect to Plesk email accounts

March 19th, 2009

If you have an iPhone and are encountering an error, such as the one below, there is a way to bypass this.

Error – “the certificate for smtp email_account at 195.545.2.15 may not be valid”

To get around this, simply do the following;

On the iPhone:

Select Settings, Mail
Select Add Account…
Select Other
Enter all of your relevant email account details. Make sure to select IMAP or POP before you “Cancel” and “Save.” You can’t adjust that setting when modifying the account later.
Select the Save button. At this point, you will be presented with an ‘invalid certificate’ warning.
Select the Cancel button; you will be returned to the account details screen
Select the Save button; ignore the warning that ‘you may not be able to send email’
Open the settings for your new mail account and select the Advanced button
Use the sliders to disable SSL for mail receiving/sending. Be sure to check the port numbers to ensure they’re valid for your particular email server

That’s it. After doing this you will be able to access the email using your iPhone.

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Posted in Iphone

Tags: Iphone Plesk webmail

Cannot login to Horde Webmail (Plesk): Login Failed

March 18th, 2009

PROBLEM:
While Login into Webmail it returns the error: “Login failed”

SOLUTION:
Make sure that it is possible to connect to localhost:143 from the command line using telnet. If you get the error as below:
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# telnet localhost 143
localhost/143: Name or service not known
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then check /etc/hosts file. It must have permissions -rw-r–r– and contain the record for localhost in the following format:
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127.0.0.1 localhost localhost.localdomain
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Above is from From Parallels Knowledgebase

If /var/log/psa-horde/psa-horde.log shows something like:

FAILED LOGIN xx.xx.xx.xx to localhost:143[imap/notls] as me@mydomain.co.uk
FAILED LOGIN xx.xx.xx.xx to localhost:143[imap/notls] as me@mydomain.co.uk

I have searched regarding this but unable to find any fix so, I just re-installed the IMAP Service on the server. Following are the steps using which I have re-installed IMAP Server:
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1) You can find the RPMS used by Plesk in /root/psa/PSA_version directory OR you can download the Tar (Not Autoinstaller) containing RPMS from Parallels website http://www.parallels.com/en/download/ (need registration it’s free)

2) go to the RPM directory which contains courier Imap RPM’s
#cd [path to the PSA RPM Directory]/dist-rpm-CentOS-4.2-i386/base/

3) Re-install courier-imap-3.0.8-cos4.build81070322.16.i586.rpm and psa-courier-imap-add-8.1.1-cos4.build81070322.16.i586.rpm which will automatically restart the services too
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[root@vps base]# pwd
/root/plesk/dist-rpm-CentOS-4.2-i386/base
[root@vps base]# rpm -Uvh courier-imap-3.0.8-cos4.build81070322.16.i586.rpm psa-courier-imap-add-8.1.1-cos4.build81070322.16.i586.rpm –force
Preparing… ########################################### [100%]
Reloading configuration: [ OK ]
1:courier-imap ########################################### [ 50%]
Stopping Courier-IMAP server:
Stopping imap [ OK ]
Stopping imap-ssl [ OK ]
Stopping pop3 [ OK ]
Stopping pop3-ssl [ OK ]

Starting Courier-IMAP server:
Starting imapd [ OK ]
Starting imap-ssl [ OK ]
Starting pop3 [ OK ]
Starting pop3-ssl [ OK ]

2:psa-courier-imap-add ########################################### [100%]
Stopping Courier-IMAP server:
Stopping imap [ OK ]
Stopping imap-ssl [ OK ]
Stopping pop3 [ OK ]
Stopping pop3-ssl [ OK ]

Starting Courier-IMAP server:
Starting imapd [ OK ]
Starting imap-ssl [ OK ]
Starting pop3 [ OK ]
Starting pop3-ssl [ OK ]

[root@vps base]# netstat -nap | grep :143
tcp 0 0 0.0.0.0:143 0.0.0.0:* LISTEN 1657/couriertcpd
[root@vps base]# telnet localhost 143
Trying 127.0.0.1…
Connected to localhost.
Escape character is ‘^]’.
-=-=-

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Posted in Plesk

Tags: horde Plesk webmail

Unable to add a recipient when trying to send an email with webmail.

February 4th, 2009

If I compose and send a message with webmail the following error appears:

There was an error sending your message: unable to add recipient
[name@domain.com]: Invalid response code received from server.

Please add the following record to Server > Mail > White list in Plesk CP:

127.0.0.1 /8

If you are not able to add that record, you can also try 127.0.0.1/255.255.0.0 or 127.0.0.1/255.0.0.0

If the record is already there, you may want to remove it and then add it again. This normall is the case if you have reinstalled any of the courier/imap components on the server (This would affect the whitelist). Ultimately, if you nothing else works, you can also add the actual ip/ip’s of the server as well.