SUMMARY
Utilize my training and experience of 14 years to obtain a position in the Information Technology field, which will offer continuous growth and opportunites.
TECHNICAL SKILLS
CERTIFICATIONS: CompTia A+ and CompTia Network +
HARDWARE & OPERATING SYSTEMS: x86 & x64PC Platforms; Windows 3.11 – Vista; Windows Server NT 4.0 – Windows 2003 Server, Windows 2008 server; Linux (Red hat, Fedora Core), IBM OS/2. Plesk , Cpanel, Webmin site configuration and management software application.
Virtualization Software: Virtuozzo Server Virtualization Platform (3.5.1, 4.0 Beta), VMware Server 2, VMware ESX/ESXi, Microsoft Virtual PC & Virtual Server. Xen & XenServer.
NETWORKS: Windows NT, Windows 2000,Windows 2003 and Windows 2008 based networks; Active Directory; TCP/IP; DNS; DHCP; Wired and Wireless.
GENERAL: Troubleshooting; installations; upgrades; configurations, system rebuilds, diagnostics, data backup management
SOFTWARE & UTILITIES: Microsoft Office Suites, Norton, Mcafee, Trend, NOD32 Antivirus Suites; Adware, Spyware, Malware removal and prevention solutions. Internet Explorer 3 – 7, Firefox, Opera Internet Browsers. Cute Ftp, FileZilla, WS Ftp, Bullet Ftp, G6 Ftp clients, Serv-u Servers. Microsoft SQL 7 – 2008 MySQL 3/4/5. Acronis Backup / Restoral Suites
EMPLOYMENT HISTORY
Hosting.com (Formerly Hostmysite.com), Newark, DE
September 2005 – Present
Cloud (Virtual Server) Team Lead
•Team Lead for the Hosting.com Virtual Support Team. We are responsible for the support of all Vmware and Virtuozzo offered products. We handle any where from simple troubleshooting requests to complex issues.
•Troubleshoot, manage, configure, and administrate Windows 2000/2003 and Linux based hosting accounts, DNS administration, IIS and Apache administration in a 24/7/265 call center
• Responsible for disaster recovery, restoring of backups on various servers that are used in our Dedicated and Virtual server accounts.
• Responsible for assisting in correcting issues with websites or servers that appear in our Server Monitoring Service.
• Responsible for managing Virtuoozo based Virtual Private Servers, managing resources usage, disk space allocations, cloning and migration of VEID’s across several VPS Clusters.
• Create and update knowledge base material for both Hostmysite employee’s and Hostmysite customers on troubleshooting, managing both Dedicated and Virtual servers, as well as applications and services that can be used in conjunction with these services.
• Key personal in a huge migration effort involving over 1000 virtual machine’s and migrating them from Parallel’s Virtuozzo 3.5 over to Vmware’s ESXi platform.
• Responsible for the design and implementation of Hosting.com’s customer interface forum (Http://forums.hosting.com)
• Responsible for writing internal and customer facing documentation regarding Hosting.com’s Cloud, VPS, Dedicated and Colocated services and applications.
Brandywine School District, Claymont, DE
August 2001 – September 2005
Field Service Technician Level 2
• Perform a full range of troubleshooting, diagnostics, configurations, installations, upgrades, repair of computers and other electronics in-house equipment through out the school district (19 schools, 3 district offices)
• Responsible for prep deployment of customer operating systems and applications using Norton Ghost, Sysprep and Altiris on various computers deployed in service.
• Instrumental on the migration of 6000 desktop computers from Windows 95/98 to Windows 2000 within 3 months in 2003
• Server and desktop data backup and recovery using tools such as VERITAS backup and manual data movement methods.
• Manage domain controllers and file storage servers spanned across 23 locations in the school district.
• Provide technical training and guidance to all resident tech reps and school reps when needed on the infrastructure and networking’s of the school district
Alpha & Omega Investigations Newark,DE
May 2003 – February 2004
Contractor
• Built custom pc’s that enabled client to quickly produce video cd’s and dvd’s for their clients.
• Designed and implemented storage solutions for client’s video production.
• Implemented wireless network allowing client to quickly and effectively move information from one location to another without the hassle.
Cecil County Government, Elkton, MD
October 1999 – May 2001
Network Specialist
• Provided on-site repair, troubleshooting, maintenance, installation, and upgrading on computer systems and software, including MS DOS, MS WIN 95, MS WIN NT 4.0 Server / Workstation, MS Win 2000, MS Office, Lotus Notes, Novell NetWare, and PC’s including desktop / tower, laptops and network system servers.
• Responsible for all network troubleshooting, NT server maintenance, administration and support of 400+ desktop users.
• Provided in-house hardware and software technical support for networked users in Novell / NT 4.0 / Ethernet environments, using TCP/IP and IPX/SPX protocols.
• Responsible for Cecil County Government Technologies first official county website (Http://www.ccgov.org).
• Helped secure network infrastructure with firewall policies (Checkpoint firewall software).
Pc Connect, Wilmington, DE
Computer Technician
May 1998 – July 2001
• Custom computer builds and repairs.
• Provided on-site hardware, software installations, and technical support.
• Responsible for basic network and server trouble shooting.
• Responsible for daily spot maintaince
• Provided on-site hardware, software installations, and technical support.
• Responsible for basic network and server troubleshooting
