Unable to add a recipient when trying to send an email with webmail.

February 4th, 2009 by keith Leave a reply »

If I compose and send a message with webmail the following error appears:

There was an error sending your message: unable to add recipient
[name@domain.com]: Invalid response code received from server.

Please add the following record to Server > Mail > White list in Plesk CP:

127.0.0.1 /8

If you are not able to add that record, you can also try 127.0.0.1/255.255.0.0 or 127.0.0.1/255.0.0.0

If the record is already there, you may want to remove it and then add it again. This normall is the case if you have reinstalled any of the courier/imap components on the server (This would affect the whitelist). Ultimately, if you nothing else works, you can also add the actual ip/ip’s of the server as well.

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